06:08 pm - Wednesday 18 January 2017

Survey Questionnaire on Customer Satisfaction

By freembaprojects - Wed Jul 03, 4:00 pm

 Marketing Survey Questionnaire Format on Customer Preference and Satisfaction

We are doing a survey on CUSTOMER PREFERENCES CHOOSING A BIG BAZAAR AND CUSTOMER SATISFACTION”.” We request you to cooperate in our research survey by kindly filling up the following questionnaire.

 Personal details

 Name:___________________________

1. Age:  [ ] under 25    [ ] 25-35    [ ] 35-45   [ ] 45 & above

2. Sex: [ ] Male   [ ] Female.

3.  Occupation:  [ ] Student [ ] Self-employed [ ] Professional [ ] Service [ ] Housewife.

4.  Are you:  [ ] Single           [ ] Married.

5. Monthly income:

[ ] Below 10000   [ ] Rs 10000-20000   [ ] Rs 20000-40000   [ ] Rs40000 & above

6 How frequently do you visit Big Bazaar?

[ ] Once in a week                                       [ ] Once in 15 days

[ ] Once in a month                                    [ ] Once in 2-3 months

7. Which products do you purchase more often in Big Bazaar?

[ ] Groceries                  [ ] Electronic Goods                 [ ] Apparels

[ ] Others (specify)____________________

 8. Which source made you to buy product from Big-Bazaar

       [ ] News paper             [ ] F.M radio                        [ ] News paper         [ ] Friends/others

9. Why do you make purchase of products from Big Bazaar?

      [ ] Low price                 [ ] Better Quality                        [ ] Variety of products

[ ] Various Brands        [ ] others (specify)_____________________

10. Will big bazaar provide more type of company products in one product category?

[ ] yes                           [ ] no                    [ ] not many                   [ ] none

 11. How is the store space in B.BAZAAR for moving around for products?

       [ ] it’s free space     [ ] not free space        [ ] small space       [ ] congested

 12. How are the re-preventatives interactions are at big bazaar?

        [ ] effective               [ ] not effective           [ ] Good            [ ] no Interaction

 13. Will big bazaar reminding & intimating their store discounts & prices to all customers in store

         [ ] YES cleanly intimating              [ ] NO clarity intimating           [ ] NO intimation at all

 14. How is the customer service department in store, is it effective in providing service?

[ ] fast service          [ ] slow service           [ ] not sufficient service         [ ] not good service

 15. will big bazaar offer any special, discount on prices?

        [ ] yes season wise service                  [ ] no special offers

16. (A) IF YES… WHAT ARE THEY

        (A) Buy one Get one     (b) 50% off,40%,off 60% off      (c) Buy one get two         (d)Get two for 900 (example)

(e) Buy one get second one 60% off on price                   (f) others discounts.

17. Are you waiting for a long time at the billing section at big bazaar?

         [ ] YES     [ ] NO

 18. DO you prefer food courts & gaming section at big bazaar?

        [ ] YES        [ ] NO

  19. Why customers visiting (went) to retail stores

          [ ] general interest      [ ] product interest              [ ]   buying interest           [ ] information seeking

 20. Have you purchased any product at BIG BAZAAR just by visiting first time?

          [ ] yes               [ ] no                     [ ] not first time    [ ] more than two times (visiting)

 21. What are your intentions to re-enter the store?

          [ ] Low prices      [ ] product quality & availability         [ ] customer service

[ ] seasonal offers & discounts           [ ] Ambience

  22. How is BIG BAZAAR maintaining product QUALITY, QUANTITY compare to other retail stores?

           [ ] Good     [ ] normal       [ ] Not good                [ ] poor

 23. How do you feel (satisfied) after shopping at Big Bazaar?

          [ ] feel very satisfied              [ ] satisfied               [ ] not satisfied

24. Give your suggestion to improve the store more attractive and more preferable.

___________________________________________________________________________

___________________________________________________________________

 

Related Search Terms: consumer survey, consumer survey questionnaire, customer satisfaction survey, customer satisfaction survey questionnaire, customer survey questionnaire, example survey questionnaire, how to form a survey questionnaire, how to make a questionnaire for a survey, how to make a survey questionnaire, market survey questionnaire, marketing survey questionnaire, questionnaire for survey, questionnaire format on survey, questionnaire survey format, questionnaire survey sample, questionnaires and surveys, sample customer satisfaction survey, sample survey questionnaire, sample survey questions, satisfaction survey questionnaire, satisfaction surveys, survey format, survey questionnaire example, survey questionnaire format, survey questionnaire sample, survey questionnaires, survey sample, consumer satisfaction questionnaire, customer satisfaction, customer satisfaction questionnaire, customer satisfaction questionnaires, satisfaction questionnaire, satisfaction questionnaire example

Leave a Reply